Securus Technologies is Serious About Its Reputation and Quality of Service

Based in Dallas, Texas, Securus Technologies provides state-of-the-art communications services to correctional institutions, safety organizations, and law enforcement agencies all throughout North America. Over 1,200,000 inmates and their families are served in over 2,200 correctional institutions.

 

There are several phone plans that can be utilized by families and their incarcerated loved ones. The payment methods range from prepaid calling, collect calling, direct billing, and inmate debit. A very popular service is the video calling service where each party can see each other, as long as there is a web camera on each end of the call. Also available is Jail voicemail, email, and money transfer services.

 

Recently, a competitor, GTL, has made public statements and advertising claims that their pricing and services are much better than those of Securus. These claims are blatantly false, as publicly pointed out by Securus. Facts are facts, and these claims are simply not true. Consequently, Securus has offered to have a public challenge to compare the metrics of both companies out in the open, to be judged by an independent agency.

 

For the first few weeks after the challenge was announced, nothing was heard from GTL. Then, finally, GTL politely declined to participate in the challenge. It would have been silly for them to accept the challenge and they knew it, and what little surge in business they may have received from their outlandish claims has dwindled into a fog of nothing.

 

Securus takes great pride in its quality control and the result which is a satisfied client base in all areas. It is very important to maintain the excellent servicing record currently enjoyed by the company, as the connection between inmate and family is very important. When a person is incarcerated, sometimes that familiar connection is a difference maker in how well a person handles his incarceration.